Account deletion request
From this page you can request the deletion of your Fidekeen account and associated data, even if you have already uninstalled the app.
How to request deletion
To protect your account, we will verify that the request is made from the email address associated with your registration.
Send an email to support@fidekeen.com with the subject:
Account deletion request
Please include:
- Account email used to register in Fidekeen.
- (Optional) alias/user code if you know it.
- (Optional) Any additional information that may help us locate your account.
If you cannot send the email from your device, write to: support@fidekeen.com.
If you still have access to the app
You can also delete your account from the app: Account → Delete account.
What happens when your account is deleted
Once the deletion process is completed:
- Your profile (e.g., name, last name, email and date of birth) and preferences are removed.
- Your notifications and app-related data are removed.
- Data linked to your loyalty activity (e.g., balances, statistics and promotion-related assignments) are removed.
- Some records required for service operation and traceability may be retained in an anonymized form, with no direct linkage to your account.
Identity verification
To prevent fraudulent requests, we may ask you to confirm the request by replying from the email address associated with the account.
Summary
- Request by email: support@fidekeen.com
- Suggested subject:
Account deletion request - Minimum required: account email
Legal links
Contact
Support: support@fidekeen.com
Note
This page exists so you can initiate account deletion even if you do not have the app installed.