PRIVACY POLICY
1. Introduction
This Privacy Policy is intended to inform users (hereinafter, the “Users”) about the processing of personal data collected through the use of the “FIDEKEEN” mobile application (hereinafter, the “Application”).
Access to, browsing and use of the Website or the Application implies full knowledge and unconditional acceptance of the provisions contained in this Policy, as well as of any supplementary terms that may apply.
2. Data controller
The controller of the personal data is:
KEENSOLVE, S.L.
Tax ID (NIF): B22563829
Registered office: Calle Marie Curie 9, planta 4, 28521 Rivas-Vaciamadrid (Madrid), Spain
Email: info@fidekeen.com
3. Purposes of processing and legal basis
The personal data provided by the User through the Application may be processed for the following purposes and on the following legal bases:
- Management of contact or enquiry requests
Purpose: To handle requests or enquiries that the User submits through the forms provided or by email.
Legal basis: Consent of the data subject (Article 6.1(a) of the GDPR).
- Sending of commercial communications by electronic means
Purpose: To send newsletters and promotional communications about products and services related to the FIDEKEEN platform.
Legal basis: Consent of the data subject (Article 6.1(a) of the GDPR).
- Management of user accounts and use of the Application
Purpose: To manage the User’s registration, authentication and access to their profile within the FIDEKEEN platform, and to enable the use of its functionalities (including the management of points, rewards, promotions and dietary preferences).
Legal basis: Performance of a contract (Article 6.1(b) of the GDPR).
- Compliance with legal obligations
Purpose: To comply with legal and regulatory obligations applicable to KEENSOLVE, such as tax obligations, data protection obligations or court orders.
Legal basis: Compliance with legal obligations (Article 6.1(c) of the GDPR).
4. Categories of data processed
Depending on the use of the Website or the Application, the following categories of personal data may be processed:
Identification data: first name, surname(s), email address, date of birth.
Login and account data: user credentials, encrypted password.
Personal preferences: allergens, dietary habits, favourite businesses.
Geolocation information (if expressly consented to).
Browsing data and information about use of the platform.
KEENSOLVE does not request or process special categories of data, unless the User voluntarily decides to enter information relating to dietary preferences or allergen-related restrictions. In such cases, these data will only be processed with the User’s explicit consent (Article 9.2(a) GDPR).
5. Data retention
Personal data will be retained for the following periods:
In relation to contact forms: for the time necessary to process the request and, subsequently, for the statutory limitation period for potential liabilities.
In relation to user accounts: for as long as the account remains active and no deletion is requested, and for the subsequent statutory period to handle potential liabilities.
In relation to subscriptions to commercial communications: until the User withdraws their consent.
In relation to data relating to points, promotions or personalised menus: for as long as the user account remains active or until the User exercises their right to erasure.
Once the above periods have ended, the data will be blocked and securely deleted, unless they must be retained due to a legal obligation or for the exercise or defence of legal claims.
6. Recipients and international transfers
As a general rule, personal data will not be disclosed to third parties, except where required by law or in the following cases:
Service providers engaged by KEENSOLVE acting as data processors (for example, hosting services, email marketing providers, technical support).
Public or judicial authorities, in compliance with a legal obligation.
KEENSOLVE does not carry out international transfers of data outside the European Economic Area. If it becomes necessary to do so, the appropriate safeguards provided for in the GDPR will be adopted.
7. Users’ rights
The User may exercise at any time, under the terms established in the applicable regulations, the following rights:
Right of access to their personal data.
Right to rectification of inaccurate data.
Right to erasure of their data when they are no longer necessary.
Right to object to processing.
Right to restriction of processing.
Right to data portability.
Right not to be subject to decisions based solely on automated processing, including profiling.
Right to withdraw consent given.
To exercise these rights, the User may contact KEENSOLVE through one of the following channels:
Online request (account and data deletion): https://fidekeen.com/legal/en/delete-account
By post: Calle Marie Curie 9, planta 4, 28521 Rivas-Vaciamadrid (Madrid), Spain.
By email: support@fidekeen.com
Likewise, the User may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es if they believe that any of their rights have been infringed.
8. Accuracy of data and duty to update
The User guarantees that the personal data provided are accurate, complete and up to date. It is the User’s responsibility to inform KEENSOLVE of any changes in order to keep the information up to date.
It is forbidden to provide data relating to third parties without their prior informed consent. In the event that the User provides data of third parties, the User guarantees that they have previously informed such third parties and obtained their express consent.
9. Security measures
KEENSOLVE adopts the necessary technical and organisational measures to ensure the security and integrity of the personal data processed, as well as to prevent their loss, alteration or unauthorised access, taking into account the state of the art, the nature of the data and the risks to which they are exposed.
10. Changes to the Privacy Policy
KEENSOLVE may amend this Policy at any time as a result of regulatory updates, changes in data processing activities or functional changes to the Website or the Application. Amendments will be published on the Website and/or notified to the User when required by applicable regulations.
Users are advised to review this Policy periodically in order to remain informed about how their data are processed.